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Company Bio Published in International Door & Operator!

The Chief Editor of International Door and Operator Industry Magazine (along with the International Door Association) came to visit a few months back to learn more about our company.  We had no idea it would turn into a 5 page company bio, but we are absolutely thrilled!!!  Thank you to Chris Long and their staff for taking time to learn more about us and share our story!

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Comments (2)

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    Terry Roe

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    I just wanted to thank you and show my appreciation for your service today. This morning, we heard an unusual noise in our garage. I went our to see what had happened, but found nothing amiss, so I shrugged it off. However, when we later were going to leave the house to run errands, the garage door opener wasn’t able to lift the door. At that point I finally looked up and saw one of the torsion springs had broken. Since we were on a tight schedule, we couldn’t call to schedule a repair. It was about 4 pm when we got home and called you about getting it repaired. To our surprise and joy, we were told that one of your techs was in our area and would be here in about 30 minutes. Your tech, Dillon Civitorese, arrived, evaluated the problem and began working. He replaced both springs, but when adjusting and testing the door and opener, he said he wasn’t “happy” with the way it was working and proceeded to install a stronger spring. Only when HE was satisfied, did he consider the job done.

    We want to commend your company for a corporate culture of customer service second to none! In this particular case, we could not have hoped for level of service. Having a tech nearby could have been pure luck, but having a skilled, dedicated and through tech on staff is proof of a service driven company.

    I should also note that when you installed our doors we were impressed with the skill and professionalism of that installer (sadly, I don’t recall his name).

    Be assured that we will recommend our to any and all in need of garage door service or replacement.

    Thanks,
    Terry & Vickie Roe
    Garland, TX

    Reply

    • Avatar

      Nick McGregor

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      Thanks for your feedback, we truly appreciate your business!

      Reply

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Plano Overhead Garage Door

1100 N. Central Expy Suite #A
Plano, Texas 75074

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