Certified Service Professional Career Opportunities

Up to $75,000+ First Year with No Experience:

• Paid Training and Certification. Industry leading Benefits Package. $15/hour during training starting pay with 4 raise points through training and certification period. Uncapped overtime and paid 1 hour lunches. Signing bonus only applies to applicants with professional garage door experience. Monthly bonuses based on personal and company goals. Apprentices average 65 hours per week and work every Saturday. Once hatched in your own truck you can choose to have one day off per week, and work every other Saturday. Schedule flexibility may apply as you become more experienced.

Up to $100,000+ with Garage Door Installation Experience:

• 1+ years of Experience at reputable garage door company: $5,000 bonus after 6 months employment, pay starts at $18.00/hr. Monthly bonuses based on personal and company goals. Paid certification and expedited re-training. Most of our Senior Certified Service Professionals average $100,000+. Industry leading Benefits Package. Uncapped overtime and paid 1 hour lunches. One day off per week, and only work every other Saturday. Schedule flexibility may apply for experienced technicians.

• 3+ years of Experience at reputable garage door company: $10,000 bonus after 6 months employment, pay starts at $20.00/hr. Monthly bonuses based on personal and company goals. Paid certification and expedited re-training. Most of our Senior Certified Service Professionals average $100,000+. Industry leading Benefits Package. Uncapped overtime and paid 1 hour lunches. One day off per week, and only work every other Saturday. Schedule flexibility may apply for experienced technicians.

Benefits

• Medical, Dental and Vision Insurance
• 401K
• Life Insurance
• Paid Time Off
• Weekly Pay
• Monthly Bonuses based on Personal and Company Objectives
• Full-time employee, Never piece rate or subcontract work
• Internal Promotion and Advancement Opportunities
• Company wrapped truck & Gas Card
• All Tools and Materials Provided
• Full Daily Schedule Provided, No Cold Calls or Door Knocking
• Company Swag
• Water, Ice, Snacks
• Friends and Family Discounts

 

Advancement Opportunities

• Along with the 4 raises during training for passing tests, becoming certified, and being hatched on your own; we have advancement opportunities!
• We promote from within and believe in developing people who excel at our benchmarks.
• Chance to go from Apprentice to Service Technician to Certified Service Professional to Senior Certified Service Professional to Lead Certified Service Professional to Management opportunities!

 

Basic Requirements  

• Lift 75lbs off of ground and above your head 
• Stand, bend, climb, kneel for long periods and climb ladders
• Able to work in extreme heat and cold
• Valid driver’s license for 3+ years with a clean driving record
• Pass a 7 year comprehensive background check 
• Pass drug test (not including THC or prescribed medications)
• Eligible to legally work in the United States
• Refrain from smoking in company vehicle or at jobs, which is most of your day
• Pass criminal background check 
• Experience with power tools and hand tools 
• Knowledge of basic cell phone and navigation apps
• Positive attitude
• Professional appearance and conduct
• Coachable and team-oriented mentality
• Trustworthiness
• Communication skills
• Fast-paced mentality
• Mental and physical toughness
• Multitasking
• Detail oriented

 

Required Hours

• During Training: 7:00-6:00 or later Monday through Friday. 7:00-4:00 Every Saturday.
• Once Trained: 7:30-6:00 or later Monday through Friday. 7:00-4:00 Every Other Saturday.
• Once Trained: One day off per week is optional.
• Schedule flexibility may apply for experienced technicians.
• Thursday Morning Meetings at 7:00am are mandatory.

Training

• Train for 3 to 6 weeks as you ride with our top performers until you are ready to try things for yourself under supervision.
• Work through our Plano Overhead Garage Door Service Professional Test with your trainers and make corrections until you make a 100. You get a raise when you have completed it!
• Complete our detailed Training Checklist with the help of your Trainers. You get a raise once you have completed the checklist!
• Top performers then shadow you as you drive your own truck, run your own jobs through our software, interact with customers as the primary, diagnose the problems, and suggest upgrades.
• You then get your own truck that has absolutely everything you need for 99% of the jobs we run into so that you don't have to chase down parts. You get a raise once you get your own truck and run jobs by yourself!
• Pass the Institute of Door Dealer Accreditation and Education Certification test. We fully prepare you, and only one person has failed it in the past 10 years. Once you pass, you are fully certified and get another raise!

 

Job Tasks

• Remove residential garage doors, openers, and related components
• Install residential garage doors, openers, and related components
• Replace worn or broken residential garage door and opener parts and electronics 
• Perform service on residential garage doors and openers
• Educate customers on upgrade options, services and ensure satisfaction 
• Accurately document activities and pictures related to service and installations 
• Dispose of uninstalled garage door and opener parts at our warehouse
• Restock your company vehicle and maintain cleanliness daily

 

Our Company

• We’re a locally family-owned and operated business and are the most awarded garage door company in North Texas. Our customer service team and certified service professionals set the standard for our industry. We’ve won more awards than any other garage door company in DFW!
• Our company culture and values reflect our family roots and nothing is better than having customers compliment you every day and everywhere you go!
• We have over 200,000 satisfied previous customers, so cold calling and hard selling are never required. We only use top quality products and we always coach our guys using ethical business practices. 60% of our customers have already used our company before, and the other 40% know our 5-star reputation for customer service before you get there!
• We maintain a standard of excellence and customer satisfaction that is unparalleled by our competitors and sustain a reputation of unmistakable attention to detail that is rarely seen in the home service industry.
• Anticipating and exceeding customer expectations guides our strategic planning, drives our decision-making process, and prioritizes our actions. We have spent decades cultivating partners hips with leading manufacturers of garage doors and openers in order to assure our customers that the largest entrance to their home is not only attractive, but also solid, secure, and will work flawlessly for years to come.
• Our family will stop at nothing to ensure that our business model maintains ethical, industry leading, and award-winning standards for years to come for all our employees and customers.

 

Plano Overhead, Inc provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives and abilities.

This job posting is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Pay is based on potential averages and forecasts based on variables that may change over time.