How to Disengage Garage Door Openers for Manual Operation

Written by Nick McGregor. Posted in Garage Door Openers in Plano, TX

Emergency Release Cord

There are circumstances where you have to dis-engage your garage door opener from your door. The most common is when your opener is either without power or it’s failing to perform its’ normal operations.*

VERY IMPORTANT: The door MUST be closed to do this. If you cannot close the door, DO NOT attempt. The garage door could drop hard and fast, and either hurt someone or damage the garage door or structure of your garage.

Trolley

First, locate the “release cord” that is hanging off the opener rail close to your door. This is usually a red cord with a pull handle (somewhat like a lawn mower). Pull cord down and back (towards motor) with a small amount of force. You will feel it disengage, as well as, visually see the small spring on the lever open up. You can now open and close your door manually. If you cannot lift the door once the door is dis-engaged from the opener, stop immediately and call a professional- you likely have a broken spring.

To re-engage opener, push the wall console button to start the motor, and allow it to travel until you can see mechanism on the bottom of the rail (known as the “Inner Trolley”). Now locate the piece that slides along the bottom of the opener rail as the opener chain, belt, or screw is turning. This is the part that needs to be re-engaged to the carriage, trolley, or other mechanism that attaches the black elbow looking tow arm to the opener rail to raise the garage door. On some models, the door should reconnect automatically when motor stops its cycle. You will hear it “click” in place- this is usually for a belt-driven opener. For most other garage door openers, you will have to either pull down on the red emergency release cord, or down and towards the lights on the motor unit until you hear a click- or see a tab flip towards the motor lights on the opener unit on the ceiling. Then, you can either manually raise or lower the garage door until the outer trolley meets the inner trolley, or you can press the wall button and allow the opener to re-engage itself. Note that doing it manually is much safer, is less likely to cause damage, and is more likely to solve the issue. Please note that there are limit and force settings that may need to be re-adjusted before normal operation can continue.

If you cannot get the trolley and/or carriage to engage, or if your opener isn’t working properly, allow one of our professional technicians to come out and take care of your door or opener repairs or needs. As a fully staffed, family owned business since 1977, our company technicians use stocked trucks, we offer same-day service and provide FREE estimates. We have A+ ratings with Angie’s List AND Better Business Bureau (the only company in Plano with this recognition and rating).

*The directions mentioned are in laymen terms for most LiftMaster brand openers. For more specific instructions please refer to the opener manual. For other brands than LiftMaster (ie: Genie, Overhead, etc.), please contact the manufacturer of your opener for more specific instructions.

 

By Nick McGregor, General Manager of Plano Overhead Garage Door

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plano door logo Plano Overhead Garage Door
1100 N. Central Expy Suite #A
Plano, Texas 75074

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Testimonials

  • September 23, 2016:

    "We've used Plano Overhead many times since the late 1990's and have been pleased every time!"


    -Sally R.    Plano, TX
  • September 7, 1987:

    "Prompt, courteous, and took care of the job in a very professional manner.  The enthusiasm to do the job right was refreshing to say the least."

    -Jared F.    Richardson, TX
  • January 2, 2017:

    "The customer service of this company is great.  They go the extra mile to make things right.  Use this company.  They fix your problems correctly and have quick service too."

    -Richard S.    Dallas, TX
  • March 14, 1995:

    "Plano Overhead quickly diagnosed my problem, made the necessary repairs, and adjusted the door for proper operation.  All I can say is, again, thanks for the excellent service and very professional service personnel.  The cost was very reasonable as well!"

    -Lynn P.   McKinney, TX
  • December 4, 2006:

    "Great service! I couldn't be happier!  I'm just amazed that in today's hurry up, make a quick dollar and get out world, this kind of expert service and friendly attitude still exists.  I don't mind paying for this kind of service and attitude.  I'll never call anyone other than Plano Overhead!"

    -Steve S.   Wylie, TX
  • January 27, 2017:

    "My garage door spring broke this morning.  I had used Plano Overhead before and was really impressed with their customer service and the professionalism of their technicians.  They stand behind their work and their products.  I have always recommended them to people I know and will continue to do so!"

    -Mark Z.   Allen, TX
  • January 14, 2004:

    "Thank you for your timely and professional service and your reasonable prices!"

    -Emmett W.   Garland, TX
  • December 6, 1993:

    "As a small business owner myself, I would like to commend your company for taking the extra step many business fail to take these days. Please feel free to add me to your list of references."

    Johnathan T.    Plano, TX
  • March 12, 2011:

    "Great service, great price, great company."

    -Chris H.    Plano, TX
  • August 13, 2006:

    "I cannot believe I got a Thank You Note from you guys!  Your promptness, courtesy, sympathy, and efficiency all made my situation a little easier."

    Richard W.   Murphy, TX
  • June 27, 2013:

    "The entire process was fantastic.  I walked into their showroom, and a representative was more than ready to help!"

    -Tony B.    Plano, TX
  • February 23, 2017:

    "Technician arrived on time on very short notice.  He worked efficiently and completed work in about one hour.  He even took time to answer questions and go over the work!"

    -Viadhe T.    Carrolton, TX
  • May 7, 2014:

    "Everyone from the technicians to the receptionists are always so pleasant to deal with.  You will not be disappointed with this company!"

    -Betsy Y.    Allen, TX
  • May 30, 2015:

    "Service was great, very professional and helpful!"

    -Steve J.    Frisco, TX
  • August 8, 1997:

    "I appreciate the fast service.  It's great to find a company I can rely on.  I'll recommend you every chance I get!"

    Stephany R.   Richardson, TX
  • January 5, 2012:

    "It is great to find a local company that you can depend upon.  I will definitely recommend your company to others who may have problems with their garage door."

    -Christina L.     Allen, TX
  • October 31, 2014:

    "About as good an experience as you can get, the installer was professional about his business, showed up on time, and completed the job in the time estimated."

    -Mark M.     Frisco, TX
  • August 19, 2014:

    "Plano Overhead Garage Door runs their business the way consumers wish all businesses were run.  They are simply a premier service provider."

    -Arlene M.    Plano, TX
  • January 6, 2017:

    "Scheduling was very responsive both via email and over the phone.  They were very professional and timely during the install, and even programmed my vehicles to the garage door opener before leaving.  I will continue to hire Plano Overhead Door in result of my experience today and will highly recommend them to my neighbors!"

    -Jon M.    Plano, TX
  • June 17, 2014:

    "Punctual, knowledgeable, and fast."

    -Dawn H.    Richardson, TX
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