Troubleshooting Garage Door and Opener Problems & Frequently Asked Questions

Here are just a few tips on how to overcome the simple problems that garage doors and openers sometimes give us. Remember, if this turns out to be a bigger problem than you anticipated, you will want to consult an expert.  The garage door is the largest moving mechanism on your home.  Only professionally trained technicians should attempt to repair garage doors and garage door openers.

You Can Do It

If the garage door is not working, that can create major problems. There is nothing worse than not being able to get out of your garage on a Monday morning to go to work. Routine maintenance is more important now than ever since the garage door has truly become the new front door.  Here are a few tips to help you get your garage door working again.

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Homelink

I Can’t Get My Car to Program to My Garage Door Opener.

This can be a very frustrating process, but it is usually an easy fix. Follow the steps on the image link below or consult the owner’s manual from your vehicle.  Not all vehicles are compatible with garage door openers.


 

Safety Sensors

Garage Door Reversing or Won’t Close.

Most modern garage door openers have Infrared Safety Beams (or ISB’s).  Since 1993, these have been required as a safety feature by the government as a safety measure.  These little square boxes at the bottom of your garage door must be aligned in order for your door to close.  Check to be sure that nothing is blocking the sensors, and try loosening the wing nuts to adjust them.  Sweep the area around the sensors and make sure that nothing on the door or tracks might be obstructing the path of the beam.  Both safety sensors should be lit up a solid color, not flickering or off.  If both lights are lit up on either side, your opener might need to have its’ force settings or travel limits adjusted on the unit.  This is something that a professional should perform.  Routine maintenance can help prevent sensors from coming misaligned due to vibration and loose tracks or hardware on the garage door.


 

Keypad/Remote

Remote or Keypad Not Working.

See if all the opener’s remotes, both in the house and with the cars, are not working. Sometimes it simply is worn-out batteries.  If multiple remotes are bad at the same time, you likely have a more serious problem with the garage door opener itself.


Other Common Problems:

The Door Reaches the Bottom but Goes Right Back Up. 

The door’s limit switch needs to be fixed and adjusted.  Either that, or the Infrared Safety Beams need adjustment.  Either of these will likely require professional service.  If the door hits the ground with force, it will eventually damage the garage door and the opener beyond repair.

There’s a Beeping in My Garage.

First, check to make sure that it’s not the battery backup from your Verizon Fios Box, or other accessory mounted in the garage such as an alarm system.  Most customers never know they have a battery backup on their cable box or alarm system until it starts beeping.  Most Elite Series garage door openers now come with a battery backup system.  There’s a 4 inch by 4 inch version of a typical car battery in these openers.  If this battery has gone bad, your garage door opener will continue to work without it, but not if the opener loses power.  You can replace the battery yourself, but it is recommended to schedule service since these batteries go out at about during the regular intervals that we suggest maintenance.

The Garage Door Won’t Open.  

You probably have old or broken springs that need to be replaced. One way to determine this to attempt to open the door manually and see if the door holds up by itself. If not, then your springs need replacement or adjustment.  If the door won’t open by hand or is extremely heavy when not attached to the garage door opener, then the garage door needs to be looked at.

Garage Door Opens by Itself.  

Oftentimes, there is a stuck button on one of the remotes. Jiggle the remotes around a bit to see if the button will become unstuck. Other times, the batteries have gotten old and you will have to determine which remote has the old batteries.  There may also be interference, or the remotes themselves might need to be re-coded to the opener.

No Power or Response from Garage Door Opener.  

The easiest way to check this problem, is to plug in an appliance (hair drier, lamp, battery charger) to the outlet that the garage door is plugged into to be sure that the outlet itself is functioning properly.  Depending on the system of opener you have, it might either be activated through wiring, light switches, and/or internal battery backup systems.  If powered by wiring or an outlet, check to see if there is any faulty or burned wires, or if maybe a breaker has been blown.  Also check to make sure that your garage door opener is not connected to a light switch.  Some outlets are on the same circuit as a light switch, and that switch may simply be turned off.  Never work on electrical wiring without proper training.  If you don’t know how to fix it, consult a professional.

The Opener Makes a Lot of Noise.  

This could indicate some loose parts in your opener or the simple fact that your opener and springs need some lubrication or adjustments.  There are countless adjustments that can be made by professionals in order to lessen the loudness of your garage door opener.  Many times the garage door can actually need professional level adjustments in order to allow the garage door opener to function better as well.

Light is Not Working.  

Check to make sure the bulb has not blown out. If you try that and it fails to light up, then there might be an issue with the logic board or light socket within the opener.  Some openers also have an actual light button on the wall console.  Check to make sure that your wall control is functioning properly as well.

The Door is Noisy.  

Check to make sure that no parts appear to be worn, and that there are no loose parts or hardware on the door itself. Fine tuning by a professional might be required to ensure that all of the garage door and opener parts are operating properly.


Still Can’t Quite Figure it Out?Plano Overhead Garage Door

These are just a few things that can help to diagnose the most common problems with garage doors.  Make sure that you consult a local professional garage door technician when any of these situations arise.  If you are unsure of what you are doing, never attempt to work on a garage door or any of its’ components.  Local professionals are more than happy to take care of any of your garage door or garage door opener problems and questions.


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Testimonials

  • September 23, 2016:

    "We've used Plano Overhead many times since the late 1990's and have been pleased every time!"


    -Sally R.    Plano, TX
  • September 7, 1987:

    "Prompt, courteous, and took care of the job in a very professional manner.  The enthusiasm to do the job right was refreshing to say the least."

    -Jared F.    Richardson, TX
  • January 2, 2017:

    "The customer service of this company is great.  They go the extra mile to make things right.  Use this company.  They fix your problems correctly and have quick service too."

    -Richard S.    Dallas, TX
  • March 14, 1995:

    "Plano Overhead quickly diagnosed my problem, made the necessary repairs, and adjusted the door for proper operation.  All I can say is, again, thanks for the excellent service and very professional service personnel.  The cost was very reasonable as well!"

    -Lynn P.   McKinney, TX
  • December 4, 2006:

    "Great service! I couldn't be happier!  I'm just amazed that in today's hurry up, make a quick dollar and get out world, this kind of expert service and friendly attitude still exists.  I don't mind paying for this kind of service and attitude.  I'll never call anyone other than Plano Overhead!"

    -Steve S.   Wylie, TX
  • January 27, 2017:

    "My garage door spring broke this morning.  I had used Plano Overhead before and was really impressed with their customer service and the professionalism of their technicians.  They stand behind their work and their products.  I have always recommended them to people I know and will continue to do so!"

    -Mark Z.   Allen, TX
  • January 14, 2004:

    "Thank you for your timely and professional service and your reasonable prices!"

    -Emmett W.   Garland, TX
  • December 6, 1993:

    "As a small business owner myself, I would like to commend your company for taking the extra step many business fail to take these days. Please feel free to add me to your list of references."

    Johnathan T.    Plano, TX
  • March 12, 2011:

    "Great service, great price, great company."

    -Chris H.    Plano, TX
  • August 13, 2006:

    "I cannot believe I got a Thank You Note from you guys!  Your promptness, courtesy, sympathy, and efficiency all made my situation a little easier."

    Richard W.   Murphy, TX
  • June 27, 2013:

    "The entire process was fantastic.  I walked into their showroom, and a representative was more than ready to help!"

    -Tony B.    Plano, TX
  • February 23, 2017:

    "Technician arrived on time on very short notice.  He worked efficiently and completed work in about one hour.  He even took time to answer questions and go over the work!"

    -Viadhe T.    Carrolton, TX
  • May 7, 2014:

    "Everyone from the technicians to the receptionists are always so pleasant to deal with.  You will not be disappointed with this company!"

    -Betsy Y.    Allen, TX
  • May 30, 2015:

    "Service was great, very professional and helpful!"

    -Steve J.    Frisco, TX
  • August 8, 1997:

    "I appreciate the fast service.  It's great to find a company I can rely on.  I'll recommend you every chance I get!"

    Stephany R.   Richardson, TX
  • January 5, 2012:

    "It is great to find a local company that you can depend upon.  I will definitely recommend your company to others who may have problems with their garage door."

    -Christina L.     Allen, TX
  • October 31, 2014:

    "About as good an experience as you can get, the installer was professional about his business, showed up on time, and completed the job in the time estimated."

    -Mark M.     Frisco, TX
  • August 19, 2014:

    "Plano Overhead Garage Door runs their business the way consumers wish all businesses were run.  They are simply a premier service provider."

    -Arlene M.    Plano, TX
  • January 6, 2017:

    "Scheduling was very responsive both via email and over the phone.  They were very professional and timely during the install, and even programmed my vehicles to the garage door opener before leaving.  I will continue to hire Plano Overhead Door in result of my experience today and will highly recommend them to my neighbors!"

    -Jon M.    Plano, TX
  • June 17, 2014:

    "Punctual, knowledgeable, and fast."

    -Dawn H.    Richardson, TX
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