Posts Tagged ‘garage doors’

A Customer’s Experience

Written by Nick McGregor. Posted in Accents Garage Doors

Accents Woodtones

Style is a Way to Say Who you are without having to speak!!!!

As a first time home buyer; I really want to make an outstanding impression on my family and friends. I wanted something that says who we are as a family represented in our home. We have rented/leased a few homes in the past that were really nice but just lacked that “little something” that just gave it an extra kick. I was not sure what feature of the home to address; I started with what would be my main point of entry… ”the garage.” I stood outside staring at this big square that just seemed to be saying, “set the stage.” I begin searching for garage doors online and came across a company called Plano Overhead Garage Door. As I viewed the website, I discovered that I was able to upload a photo of my home and design my own custom garage door…I was having so much fun designing that I spent an hour just playing. Their newest accent woodtone C.H.I Overhead Doors caught my attention. As I tested the wood designs on my home virtually, I knew this was the look I was going for. I discovered that the doors where made from hand selected premium lumber with digital crafting and are the most realistic woodtone doors available. I was amazed at the amount of care that was taken to demonstrate durability and class. Durability and class are characteristics that say “built to last, beautiful and stylish.” Thank you Plano Overhead Garage Door for making my experience to build a garage door pleasant and convenient.


Submitted by Nick J. McGregor, CEO of Plano Overhead Garage Door

Upscale Garage Doors: Highest ROI for Home Projects!

Written by Nick McGregor. Posted in Best Garage Doors, Custom Garage Doors, Fancy Garage Door, Garage Door Project, Garage Door Replacement, Garage Door ROI, Special Garage Doors, Upscale Garage Door Replacement, Upscale Garage Doors

In a report released earlier this year, an “upscale” replacement of garage doors fell into 1st Place when it comes to ROI (Return on Investment)!  Projects like the one below can have a HUGE impact on home value, and people are catching on to the trend.


The approximate cost for an “upscale” door is $3,140, which gives an ROI of 90.10%.  That’s 12% higher than any other upscale home improvement project!

Curb appeal is always the main element of a home. The outside of your home tends to have more value than the inside. Here are the top 5 exterior projects in rank:

ROI Garage Doors

Click here to learn more about Upscale Garage Door Installations and Options!



By Nick McGregor, General Manager of Plano Overhead Garage Door

Buying a Garage Door in Plano, TX

Written by Nick McGregor. Posted in Plano, TX, Insulated Garage Door

Buying a garage door is often something that you only have to do once in your lifetime. Not only is it usually unfamiliar, but it can be confusing without the proper know-how. When considering a new garage door for your home, consider the following steps:

How to Buy a Garage Door


Making Buying a Garage Door Easy

With a definitive plan, buying a garage door can be just as easy as any other home renovation project.

  • Determine a Budget – Figure out what makes sense with your finances.  Will the garage door pay for itself over time?
  • Select A Style – What look are you going for?
  • Select a Material – Are you looking for durability, appearance, or both?
  • Choose Your Insulation Needs – What climate do you live in?  Is your garage somewhere you wish you spend more time in comfortably?
  • Design Your Garage Door – Build a Garage Door and View it on Your Own Home Before You Buy!  Or you can send us a picture of your home, and we can show you exactly what your home will look like with the garage doors of your choice actually superimposed on your home (usually takes 30 minutes or so)!
  • Have a Pro Install Your Garage Door – Research which companies to use.  Keep in mind quality, dependability, warranty, price, and time frame.
  • Contact for a Free Estimate – Find a company that’s willing to give you an obligation free estimate.  If their pricing and business model is honest, they should have no problem earning your business.

Who Installs Garage Doors?

A professional garage door company is more that capable to handle the entire process from start to finish.  Try to find a company that has a garage door showroom with working displays, and ask if there are any online tools that can be used to build and preview your garage door before you pay.  Garage doors are one of the best returns on investment for homeowners in the Plano, Texas area.  Call Plano Overhead Garage Door if you have garage door installation questions in the Allen, Frisco, Garland, Plano, Murphy, Richardson, Wylie, Dallas, McKinney, or surrounding areas.  We’re here for all of your garage door installation needs!   972-422-1695

By Nick McGregor

More Than Just a Name: Social Reviews and Customer Feedback

Written by Nick McGregor. Posted in Customer Reviews in Plano, TX, Garage Door Marketing, Garage Door Social Interaction

An Evolving Garage Door Company

Hand Written Customer Feedback - Garage Doors

When our garage door repair company was first started, we would get hand-written letters such as the one above.  People took the time to mail a hand-written letter to express their appreciation for services done at their home.  It was almost assumed that if you were in the phone book- you were probably legitimate.  Was that always true….not always.  Have things changed?  I’d say so.

Make it a goal to bring your social impact to the customer.  By using advertising, awareness, and networking; your target audience will be more likely to interact with your message.  What good is a review or feedback if it goes un-noticed or isn’t shared in more than one place?  Most sites allow you to claim your listing, or create an account in which you reply to your customers’ feedback to let them know that you appreciate it.  You wouldn’t just take a message from a satisfied customer over the phone would you?  Of course not!  So why leave their feedback unanswered?  Some of the biggest changes in companies, and some of the greatest changes come from criticism or customer feedback.  


Small Business Reviews and Social Media

Garage Door Reviews

Google+, Yelp!, Facebook, Foursquare, Angie’s List, LinkedIn, Twitter, and numerous other review and social sites have grown in popularity as technology advances.  And when it comes to businesses in today’s technologically savvy society, using social media and review sites can be very advantageous.  Most sites are either already, or are in the process of, displaying a ratings system next to business listings as a supplement to help consumers choose the company that’s in their best interest.  The great news is that it is easier than ever to interact with your customers after providing services much like ours in the garage door, garage door opener, and garage door repair industries.

If you’re open and responsive to suggestions and changes, and are willing to see things from the customer’s perspective, chances are…you’re an entrepreneur in the making.  There is nothing better than reading a review about your services that you know your entire service area can read when they search for you!  It’s not just about paying the most money to get that great spot in the phone book anymore.  Fortunately, you can’t just buy the top spots anymore, and the ethics and character of business practices is showing itself more now than ever!  Integrity, honesty, ethics, and transparency are become essential to running a small business in today’s world.

Garage Door Repair:  Our Social Media Objective

It’s more than just a name these days, and social media and review sites are setting the record straight.  Social networking and customer feedback are the backbone of today’s service industry.  For a garage door repair company like ourselves, it is the lifeblood of who we are as a company.  Our name may be “Plano Overhead Garage Door”, but our identity is “Top Quality Service”.

By Nick McGregor

Garage Door Repair: Finding a Dependable, Ethical, & Affordable Company

Written by Nick McGregor. Posted in About Our Different Garage Door Services in Plano, TX, Garage Door Maintenance in Plano, TX, Types of Garage Door Repair in Plano, TX

Good Better Best Garage Door Repair

Let’s face it.  Finding a garage door repair company is like trying to buy a house.  It’s time consuming, overwhelming, and you’re most likely up against a deadline.  The garage door has evolved into the front door of entry for the majority of Americans.  This is great, however, people are beginning to realize more and more that they need to maintenance their garage doors to prevent being “locked out” or “trapped in”.  The garage door is the largest working mechanism in every home, however it is usually near the bottom of most “Honey-Do” and routine home maintenance priorities.  Garage door and opener issues seem to always happen when we’re trying to get to the airport, late for a meeting, it’s raining outside, and so on.  Who has the time to evaluate a company when they can’t get in or out of their garage?  The truth is, that many of us are inclined to go with the first choice we see, or the company that looks reputable.  This can be beneficial, however, there are many factors and questions that you can ask to assure that you’re getting a good garage door repair company.

Advertising Choices for Garage Door Repair

The landscape of advertising has changed more drastically in the past 10 years than in the history of capitalism.  There are thousands of search engines, review sites, and social media sites; not to mention ALL of the old forms of advertising still exist.  So how do you choose between Electronic, Paper, Radio, TV, and other forms of marketing?  Find what works for you.  A reputable company will have established enough of a presence on most mediums of advertising, and you’ll likely be able to find them.  Google, Yahoo, Bing, Angie’s List, Better Business Bureau, and Yelp are among the largest and often most well-rounded places to find a company.  Let’s look at some of the more obvious or external factors that can help you find the right company.

If a company has  a gimmicky word in their name- there’s likely a reason, and it’s probably not a good one.  Terms like “A1”,  “Affordable”, “Action”, “Dependable”, “Reliable”, and “Best” can be marketing ploys to grab your attention.  Be weary of any garage door repair companies that operate under vague names as well, such as “Garage Door Services” or “Repair Garage Doors”.  Make sure that the company you decide on hasn’t changed names, and has a long history of business.  Bankruptcy and name changing is higher now than ever, since the internet has made it easier for ‘Hermit Crab’ garage door repair companies to switch ‘Shells’ once they get a bad reputation or are unsuccessful.  More than one number or address for the same company can be a bad sign, and s actually frowned upon by search engines.

Whether it’s in the Dallas/Fort Worth Metroplex, or in suburbs like Plano, Frisco, Allen, Garland, McKinney, or Richardson, Texas; the following questions can help you choose a quality, dependable, affordable, and ethical garage door repair company. In our economic times price can often be our primary concern, but remember that you’re getting a service- not just a product.  If a garage door repair company is hesitant to answer the following questions, or gives you a result you weren’t hoping for- keep searching.  There really are affordable, reliable, and ethical companies that would love to earn your business.  

Garage Door Repair Checklist

Here’s what you should consider asking:

  • Who does your neighbor, friends, family recommend?  Collaborating can save you a lot of effort!
  • How long have they been in business?
  • What are their reviews like online?
  • Do they give free written estimates in person?
  • Do they use subcontractors, or trained professionals?
  • How do they schedule appointments?  Are they dependable, or are they half-day time-frames?
  • How quickly can they respond to you?
  • Do they display or provide customer testimonials?
  • Are they locally owned and operated, or corporately structured?
  • Are they insured?
  • What percentage of their jobs are completed while on site, versus chasing or ordering parts?
  • What is their warranty on labor?
  • What forms of payment do they accept?
  • Do they sound professional on the phone?
  • Do their technicians have credit card machines?
  • Do they have a storefront or permanent location, or are they a “tailgate operation”?
  • What is their service area?
  • What are their warranties on products?
  • How responsive are they?

The truth is that these questions can be useful towards any service company.  You wouldn’t buy a car without researching it online and test driving it would you?  Hopefully not.  Knowing what to ask can help you choose based on what the company DOES, rather than what the company SAYS or APPEARS.

To learn more about how to find the right garage door repair company for your needs, use these sites to get helpful hints, to ask questions, or to have routine updates on garage door repair topics:


By Nick McGregor

Preventative Winter Garage Door Maintenance

Written by Nick McGregor. Posted in About Our Different Garage Door Services in Plano, TX, Garage Door Maintenance in Plano, TX

Winter Frozen Thermometer

As we enter the winter months, we’re starting to see our usual winter season problems.  Garage door openers, hinges, rollers, and more are seizing up.  The colder it gets, the tougher it is for the moving parts of your garage door and opener to stay functional.  We see this particularly in screw-driven openers, and older model garage doors.  Keeping the garage door lubricated properly can prevent the moving parts from locking up at the most inopportune times.  It’s fairly similar to why our knees ache in the wintertime.  A professional garage door technician can lubricate and adjust every aspect of the garage door system in order to help prevent this problem from arising.  

Have your garage door and opener serviced by professionals at least once per year.  The International Door Association recommends that you have service done twice per year as the temperature changes.  Preventative maintenance can save you money in the long run.  Try to think of your garage door in the same way you might think of your automobile.  Would you go 5 or 10 years without an oil change?  Unfortunately most homeowners go for 4 or more years without having their garage door and opener serviced.  Consider the fact that scheduling maintenance ahead of time can keep those bolts secure, prevent rusting, and can point out problems that might continue to worsen over time so that you can keep an eye on them.

As part of the recommendation to have service done twice a year, the service you have done just before winter can be the most important.  Rigidity caused by lower temperatures makes everything act up, and nobody wants to be sitting in their garage when it’s cold outside trying to figure out why their garage door got stuck half way open.  Do yourself a favor and lubricate all the moving parts of your garage door with proper lubricants.  But be careful, applying the wrong lubricant, or applying the wrong amount can do more harm than good.  Refer to the professionals if you’re not sure what to use, how to use it, or where to apply it.

By Nick McGregor

Garage Door Safety

Written by Nick McGregor. Posted in Garage Door Safety in Plano, TX, Posts for Garage Doors & Openers in Plano, TX

Safety Image

Not many people realize that the largest moving and most dangerous object in their home is actually their garage door.  Not many of us think about the garage door until it won’t open when we’re trying to get to work that dreadful Monday, or when it won’t close when we’re trying to get to our daughters’ soccer playoff game.  The truth is that a majority of homeowners in the United States have come to rely on the garage door as their primary source of entry when the come and go.  The garage door has become the front door for most American families.

Why is this important?  Being the largest, most dangerous, and sometimes most neglected part of your home is not an ideal combination.  Garage door safety has come a long ways in the past 60 years, but routine  maintenance can prevent a major headache from happening to you.  Here are a few tips regarding garage door safety for your home.

Re-code your garage door remotes when you move to your new home.  You changed your front door locks didn’t you?  It is very simple and only takes a few seconds to make sure that none of the old neighbors or tenants have access to your garage.  This is also a great time to schedule your first maintenance to familiarize yourself with the condition of your garage door and opener.

Keep the tracks clear of obstructions.  Brooms, shovels, shelves, trash cans….you name it.  It doesn’t take much to throw a cable off of your garage door if something is caught on one side of the rails inside your garage.  Make sure that you family knows the importance of making sure that that tricycle, motorcycle, or car bumper can really get damaged if they are left in the way of a closing garage door.

Never override the safety sensors.  If you have to hold down the wall button to close your garage door, or if your door reverses; you need to schedule service immediately.  This  usually indicates that your safety sensors are out of alignment, and would fail to prevent the door from closing on your vehicle, a child, or a pet.  The garage door opener is reversing because it is telling you that it can no longer sense whether something is blocking the beam any longer because the sensors are out of alignment.

Never allow children to play in the garage unsupervised.  It is very important to be sure that you explain to your children the importance of understanding how dangerous a garage door can be.  Explain to your children how to use the garage door and garage door opener properly and safely.  Fingers can get pinched, and there are many sharp objects along the inside of the garage door itself.  Make sure that your family knows to never touch any of the moving parts at any time.

Stop running under your garage door as you close it!  If you don’t have a remote to operate the door, it is never safe to attempt to press the wall button and run out quickly underneath he garage door.

Proper instruction and education can make your garage a safer place!  If you have questions about garage door safety, make sure to consult your local professional.

By Nick McGregor


plano door logo Plano Overhead Garage Door
1100 N. Central Expy Suite #A
Plano, Texas 75074

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  • September 23, 2016:

    "We've used Plano Overhead many times since the late 1990's and have been pleased every time!"

    -Sally R.    Plano, TX
  • September 7, 1987:

    "Prompt, courteous, and took care of the job in a very professional manner.  The enthusiasm to do the job right was refreshing to say the least."

    -Jared F.    Richardson, TX
  • January 2, 2017:

    "The customer service of this company is great.  They go the extra mile to make things right.  Use this company.  They fix your problems correctly and have quick service too."

    -Richard S.    Dallas, TX
  • March 14, 1995:

    "Plano Overhead quickly diagnosed my problem, made the necessary repairs, and adjusted the door for proper operation.  All I can say is, again, thanks for the excellent service and very professional service personnel.  The cost was very reasonable as well!"

    -Lynn P.   McKinney, TX
  • December 4, 2006:

    "Great service! I couldn't be happier!  I'm just amazed that in today's hurry up, make a quick dollar and get out world, this kind of expert service and friendly attitude still exists.  I don't mind paying for this kind of service and attitude.  I'll never call anyone other than Plano Overhead!"

    -Steve S.   Wylie, TX
  • January 27, 2017:

    "My garage door spring broke this morning.  I had used Plano Overhead before and was really impressed with their customer service and the professionalism of their technicians.  They stand behind their work and their products.  I have always recommended them to people I know and will continue to do so!"

    -Mark Z.   Allen, TX
  • January 14, 2004:

    "Thank you for your timely and professional service and your reasonable prices!"

    -Emmett W.   Garland, TX
  • December 6, 1993:

    "As a small business owner myself, I would like to commend your company for taking the extra step many business fail to take these days. Please feel free to add me to your list of references."

    Johnathan T.    Plano, TX
  • March 12, 2011:

    "Great service, great price, great company."

    -Chris H.    Plano, TX
  • August 13, 2006:

    "I cannot believe I got a Thank You Note from you guys!  Your promptness, courtesy, sympathy, and efficiency all made my situation a little easier."

    Richard W.   Murphy, TX
  • June 27, 2013:

    "The entire process was fantastic.  I walked into their showroom, and a representative was more than ready to help!"

    -Tony B.    Plano, TX
  • February 23, 2017:

    "Technician arrived on time on very short notice.  He worked efficiently and completed work in about one hour.  He even took time to answer questions and go over the work!"

    -Viadhe T.    Carrolton, TX
  • May 7, 2014:

    "Everyone from the technicians to the receptionists are always so pleasant to deal with.  You will not be disappointed with this company!"

    -Betsy Y.    Allen, TX
  • May 30, 2015:

    "Service was great, very professional and helpful!"

    -Steve J.    Frisco, TX
  • August 8, 1997:

    "I appreciate the fast service.  It's great to find a company I can rely on.  I'll recommend you every chance I get!"

    Stephany R.   Richardson, TX
  • January 5, 2012:

    "It is great to find a local company that you can depend upon.  I will definitely recommend your company to others who may have problems with their garage door."

    -Christina L.     Allen, TX
  • October 31, 2014:

    "About as good an experience as you can get, the installer was professional about his business, showed up on time, and completed the job in the time estimated."

    -Mark M.     Frisco, TX
  • August 19, 2014:

    "Plano Overhead Garage Door runs their business the way consumers wish all businesses were run.  They are simply a premier service provider."

    -Arlene M.    Plano, TX
  • January 6, 2017:

    "Scheduling was very responsive both via email and over the phone.  They were very professional and timely during the install, and even programmed my vehicles to the garage door opener before leaving.  I will continue to hire Plano Overhead Door in result of my experience today and will highly recommend them to my neighbors!"

    -Jon M.    Plano, TX
  • June 17, 2014:

    "Punctual, knowledgeable, and fast."

    -Dawn H.    Richardson, TX
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