Posts Tagged ‘Garage Door Repair’

Don’t Put Off Until Tomorrow, What Can Be Done Today…..

Written by Nick McGregor. Posted in Misc. Garage Door Information in Plano, TX

Calendar

 

Realizing parents with youngsters are gearing up for spring sports, school field trips, summer, etc., remembering  to have your garage door and opener maintained for the season is SO far on the back burner you can’t even see it.  And those of you who aren’t in this category, you’re getting ready for spring and summer events, so….

Get this on your calendar today!!

(Trust me, spending the small amount of time and money for maintenance now, far exceeds the time and money needed later when something breaks down on you.  And if you’re like me and my family, spending money on the garage during the summer IS NOT on our list of favorite things to do. Would much rather spend it on fun stuff, right??)

Call today to schedule a free estimate!   972-422-1695

 

By Nick McGregor, General Manager of Plano Overhead Garage Door

How to Check Your Garage Door and Opener for Wear

Written by Nick McGregor. Posted in Texas

Smokings Garage Door Opener

One of the biggest headaches you can experience is when your garage door or opener stops working! You get sound, but no action. You need out of your garage. You’re late. You roll your eyes, throw up your arms. What went wrong?

Let us help you be a little proactive and be ahead of the problem.  We recommend giving your garage door opener and garage door a check over every 5-6 months.  Doing this can prevent routine problems, and postpone major repairs.

Preventative Maintenance

What do you look for? Here are a few recommendations:

  • Clean and lubricate your opener where needed, especially on chain drive openers. Be careful to not over-lubricate.
  • Open the cover of the motor and check the gear inside for wear and tear. If you notice the “teeth” are worn, it’s time to replace it.  Being plastic, the gear is usually the first thing to break in your unit. (This is where you get the sound, but no action.)
  • Check the force and limit settings on the opener and adjust where and if needed (if you know what you’re doing)
  • On your door, check hardware and tighten where needed.
  • Check the rollers and tracks for wear and tear. Is it time to replace any?
  • Look for signs of corrosion, rust, or general wear and tear
  • Listen for unusual sounds- Does something sound like it’s struggling?

If you’re hesitant on performing any routine maintenance please contact us to schedule an appointment for one of our professionals to service your opener/door.  We offer same-day appointments; our full service tune-ups for both your opener and garage door come with a full one-year labor warranty!   972-422-1695

 

 

By Nick McGregor, General Manager of Plano Overhead Garage Door

Emergency Resolved: Hit Garage Door in Allen

Written by Nick McGregor. Posted in Plano, TX, Insulated Garage Door, Types of Garage Door Repair in Plano, TX

S1180027

A customer in Allen was very upset that she accidentally ran into her door. It was bent and she didn’t know what to do, so she called us and made an appointment that same day for a technician to come out and see what needed to be done.

When the technician arrived at the customer’s house he informed her that she was going to need the bottom panel on her door replaced. And since we have our own warehouse in Plano, the technician was able to go and grab the panel and fix it that same day. Once the technician was done the customer was so relieved to know that we were there to help when it was an emergency.

Our technicians are always prepared.  We can repair almost any garage door problem on the spot, and can replace entire garage door systems the same day in most cases.  We know that your time is important, and our company makes sure that we’re prepared to get you fixed in a hurry.

 

By Nick McGregor, General Manager of Plano Overhead Garage Door

An Example of Neglecting Your Garage Door

Written by Nick McGregor. Posted in Garage Door Maintenance in Plano, TX

Smashed Garage Door

Maintenance is key.  If you hear the door making unusually loud noises, you should not ignore it.  Don’t wait until it breaks at 5am on a Monday morning.  Servicing your garage door once a year is the most economical route.  A little time and money for a tune up will save you big in the long run.

Regular garage door maintenance is essential to keep your door in working order.  Our garage door tune up consists of lubricating, adjusting and balancing the garage door.  We give both the door and opener a thorough look through to make sure it is working as it should.  Even a minor adjustment can save your garage door from looking like the one above.

 

By Nick McGregor, General Manager of Plano Overhead Garage Door

Customer Goes From Off Track to Working in Less Than an Hour in Plano, Texas!

Written by Nick McGregor. Posted in Garage Door Maintenance in Plano, TX, Types of Garage Door Repair in Plano, TX

A Recent Job in Plano Involving an Off Track Garage Door:

Untitled

The customer at one home in Plano was very upset to find that their garage door was off track in the opening, so they called us to make sure it was fixed in a jiffy. Our service technician went to their home in Plano and was able to fix the problem in no time.

We were able to tell that the customer’s steel roller was off track from the cable being off due to non lubrication and a lack of service over time. Rollers on garage doors need lubrication on them to ensure that they work properly. Our technician then explained to the customer what the problem was, and explain how to prevent it in the future.

From phone call to payment, this Plano resident was done with the process in less than an hour!

By Nick McGregor

Garage Door Repair: Finding a Dependable, Ethical, & Affordable Company

Written by Nick McGregor. Posted in About Our Different Garage Door Services in Plano, TX, Garage Door Maintenance in Plano, TX, Types of Garage Door Repair in Plano, TX

Good Better Best Garage Door Repair

Let’s face it.  Finding a garage door repair company is like trying to buy a house.  It’s time consuming, overwhelming, and you’re most likely up against a deadline.  The garage door has evolved into the front door of entry for the majority of Americans.  This is great, however, people are beginning to realize more and more that they need to maintenance their garage doors to prevent being “locked out” or “trapped in”.  The garage door is the largest working mechanism in every home, however it is usually near the bottom of most “Honey-Do” and routine home maintenance priorities.  Garage door and opener issues seem to always happen when we’re trying to get to the airport, late for a meeting, it’s raining outside, and so on.  Who has the time to evaluate a company when they can’t get in or out of their garage?  The truth is, that many of us are inclined to go with the first choice we see, or the company that looks reputable.  This can be beneficial, however, there are many factors and questions that you can ask to assure that you’re getting a good garage door repair company.

Advertising Choices for Garage Door Repair

The landscape of advertising has changed more drastically in the past 10 years than in the history of capitalism.  There are thousands of search engines, review sites, and social media sites; not to mention ALL of the old forms of advertising still exist.  So how do you choose between Electronic, Paper, Radio, TV, and other forms of marketing?  Find what works for you.  A reputable company will have established enough of a presence on most mediums of advertising, and you’ll likely be able to find them.  Google, Yahoo, Bing, Angie’s List, Better Business Bureau, and Yelp are among the largest and often most well-rounded places to find a company.  Let’s look at some of the more obvious or external factors that can help you find the right company.

If a company has  a gimmicky word in their name- there’s likely a reason, and it’s probably not a good one.  Terms like “A1”,  “Affordable”, “Action”, “Dependable”, “Reliable”, and “Best” can be marketing ploys to grab your attention.  Be weary of any garage door repair companies that operate under vague names as well, such as “Garage Door Services” or “Repair Garage Doors”.  Make sure that the company you decide on hasn’t changed names, and has a long history of business.  Bankruptcy and name changing is higher now than ever, since the internet has made it easier for ‘Hermit Crab’ garage door repair companies to switch ‘Shells’ once they get a bad reputation or are unsuccessful.  More than one number or address for the same company can be a bad sign, and s actually frowned upon by search engines.

Whether it’s in the Dallas/Fort Worth Metroplex, or in suburbs like Plano, Frisco, Allen, Garland, McKinney, or Richardson, Texas; the following questions can help you choose a quality, dependable, affordable, and ethical garage door repair company. In our economic times price can often be our primary concern, but remember that you’re getting a service- not just a product.  If a garage door repair company is hesitant to answer the following questions, or gives you a result you weren’t hoping for- keep searching.  There really are affordable, reliable, and ethical companies that would love to earn your business.  

Garage Door Repair Checklist

Here’s what you should consider asking:

  • Who does your neighbor, friends, family recommend?  Collaborating can save you a lot of effort!
  • How long have they been in business?
  • What are their reviews like online?
  • Do they give free written estimates in person?
  • Do they use subcontractors, or trained professionals?
  • How do they schedule appointments?  Are they dependable, or are they half-day time-frames?
  • How quickly can they respond to you?
  • Do they display or provide customer testimonials?
  • Are they locally owned and operated, or corporately structured?
  • Are they insured?
  • What percentage of their jobs are completed while on site, versus chasing or ordering parts?
  • What is their warranty on labor?
  • What forms of payment do they accept?
  • Do they sound professional on the phone?
  • Do their technicians have credit card machines?
  • Do they have a storefront or permanent location, or are they a “tailgate operation”?
  • What is their service area?
  • What are their warranties on products?
  • How responsive are they?

The truth is that these questions can be useful towards any service company.  You wouldn’t buy a car without researching it online and test driving it would you?  Hopefully not.  Knowing what to ask can help you choose based on what the company DOES, rather than what the company SAYS or APPEARS.

To learn more about how to find the right garage door repair company for your needs, use these sites to get helpful hints, to ask questions, or to have routine updates on garage door repair topics:

https://planooverhead.com/repairs-garage-door/

https://www.facebook.com/PlanoGarageDoor

https://plus.google.com/107141092786568361516/posts

 

By Nick McGregor

plano door logo Plano Overhead Garage Door
1100 N. Central Expy Suite #A
Plano, Texas 75074

Service Areas
Sitemap E-Mail - info@planooverhead.com

972-422-1695

Hours of Operation

Come See Us
M-F: 8:00 - 5:30
Sat: 9:00 - 1:00
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Testimonials

  • September 23, 2016:

    "We've used Plano Overhead many times since the late 1990's and have been pleased every time!"


    -Sally R.    Plano, TX
  • September 7, 1987:

    "Prompt, courteous, and took care of the job in a very professional manner.  The enthusiasm to do the job right was refreshing to say the least."

    -Jared F.    Richardson, TX
  • January 2, 2017:

    "The customer service of this company is great.  They go the extra mile to make things right.  Use this company.  They fix your problems correctly and have quick service too."

    -Richard S.    Dallas, TX
  • March 14, 1995:

    "Plano Overhead quickly diagnosed my problem, made the necessary repairs, and adjusted the door for proper operation.  All I can say is, again, thanks for the excellent service and very professional service personnel.  The cost was very reasonable as well!"

    -Lynn P.   McKinney, TX
  • December 4, 2006:

    "Great service! I couldn't be happier!  I'm just amazed that in today's hurry up, make a quick dollar and get out world, this kind of expert service and friendly attitude still exists.  I don't mind paying for this kind of service and attitude.  I'll never call anyone other than Plano Overhead!"

    -Steve S.   Wylie, TX
  • January 27, 2017:

    "My garage door spring broke this morning.  I had used Plano Overhead before and was really impressed with their customer service and the professionalism of their technicians.  They stand behind their work and their products.  I have always recommended them to people I know and will continue to do so!"

    -Mark Z.   Allen, TX
  • January 14, 2004:

    "Thank you for your timely and professional service and your reasonable prices!"

    -Emmett W.   Garland, TX
  • December 6, 1993:

    "As a small business owner myself, I would like to commend your company for taking the extra step many business fail to take these days. Please feel free to add me to your list of references."

    Johnathan T.    Plano, TX
  • March 12, 2011:

    "Great service, great price, great company."

    -Chris H.    Plano, TX
  • August 13, 2006:

    "I cannot believe I got a Thank You Note from you guys!  Your promptness, courtesy, sympathy, and efficiency all made my situation a little easier."

    Richard W.   Murphy, TX
  • June 27, 2013:

    "The entire process was fantastic.  I walked into their showroom, and a representative was more than ready to help!"

    -Tony B.    Plano, TX
  • February 23, 2017:

    "Technician arrived on time on very short notice.  He worked efficiently and completed work in about one hour.  He even took time to answer questions and go over the work!"

    -Viadhe T.    Carrolton, TX
  • May 7, 2014:

    "Everyone from the technicians to the receptionists are always so pleasant to deal with.  You will not be disappointed with this company!"

    -Betsy Y.    Allen, TX
  • May 30, 2015:

    "Service was great, very professional and helpful!"

    -Steve J.    Frisco, TX
  • August 8, 1997:

    "I appreciate the fast service.  It's great to find a company I can rely on.  I'll recommend you every chance I get!"

    Stephany R.   Richardson, TX
  • January 5, 2012:

    "It is great to find a local company that you can depend upon.  I will definitely recommend your company to others who may have problems with their garage door."

    -Christina L.     Allen, TX
  • October 31, 2014:

    "About as good an experience as you can get, the installer was professional about his business, showed up on time, and completed the job in the time estimated."

    -Mark M.     Frisco, TX
  • August 19, 2014:

    "Plano Overhead Garage Door runs their business the way consumers wish all businesses were run.  They are simply a premier service provider."

    -Arlene M.    Plano, TX
  • January 6, 2017:

    "Scheduling was very responsive both via email and over the phone.  They were very professional and timely during the install, and even programmed my vehicles to the garage door opener before leaving.  I will continue to hire Plano Overhead Door in result of my experience today and will highly recommend them to my neighbors!"

    -Jon M.    Plano, TX
  • June 17, 2014:

    "Punctual, knowledgeable, and fast."

    -Dawn H.    Richardson, TX
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