Posts Tagged ‘Garage Door Repair Plano Texas’

About our Technicians

Written by Nick McGregor. Posted in Misc. Garage Door Information in Plano, TX

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The professionalism and knowledge of our service technicians is spot-on.  Their mannerisms will put you at ease from the get-go. Our crew of Technicians are OUR employees, not sub-contractors, and receive in-house training.  And their trucks? Clean and fully stocked, ready for any service or repair necessary to your garage door and opener. We don’t want to waste your day by us traveling around searching for parts.

And one last thing…..we don’t go a week without customers calling in or going online to give positive reviews on our Technicians, whether it’s their professionalism or them as an individual.

It’s about YOU, our customer.  The priority we have is to be efficient and provide service to you that leaves you confident.  We know how precious time is to everyone; therefore, we have top-notch professionally trained Technicians, quality replacement parts and same day appointments to make your life easier.

Click here to learn more about our staff and our company!

 

By Nick McGregor, General Manager of Plano Overhead Garage Door

 

 

Customer Goes From Off Track to Working in Less Than an Hour in Plano, Texas!

Written by Nick McGregor. Posted in Garage Door Maintenance in Plano, TX, Types of Garage Door Repair in Plano, TX

A Recent Job in Plano Involving an Off Track Garage Door:

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The customer at one home in Plano was very upset to find that their garage door was off track in the opening, so they called us to make sure it was fixed in a jiffy. Our service technician went to their home in Plano and was able to fix the problem in no time.

We were able to tell that the customer’s steel roller was off track from the cable being off due to non lubrication and a lack of service over time. Rollers on garage doors need lubrication on them to ensure that they work properly. Our technician then explained to the customer what the problem was, and explain how to prevent it in the future.

From phone call to payment, this Plano resident was done with the process in less than an hour!

By Nick McGregor

Defining Your Target Audience and Service Area as a Business: An Example from the Garage Door Repair Business

Written by Nick McGregor. Posted in About Our Garage Door Company in Plano, TX, Garage Door Service Area, Types of Garage Door Repair in Plano, TX

It seems pretty easy.  If a customer calls, you take care of their needs.  However, learning which customer is right for your business can take your company to the next level.

If we, at Plano Overhead Garage Door, were to accept every customer that called in, we would actually be doing them a DIS-service.  It is extremely important to realize that ethical business practice includes the ability to pass certain customers on to your competitors that can better suit their needs over time.  Thinking in the best interest of your customers will reflect on fundamental ethics at the core of your business model, especially in regards to the service and repair industry.  The best example for our business is the fact that we refer an average of 5 to 10 Commercial jobs to a local company in Plano.  We know that he is better suited for our customers’ needs, and we know that Commercial jobs are not our bread-and-butter (or our cup of tea).

 

Garage Door Repair Customers

Realize Your Customer Base

If the bulk of your customers are in a certain area, or if you tend to get a lot of quality business in certain areas, you might consider this to be your customer base.  The needs of your customers absolutely must line up with the abilities of your garage door repair company.  If you are best at installing residential garage doors, make sure that you accept and target a customer base that reflects your capabilities.  If you can get the best prices on retail parts in your area, cater to retail customers and consider opening up a storefront.  Defining your target audience, and aligning yourself with your customer base is extremely important.

 

Garage Door Repair Opportunity

Opportunity Cost

Two one hour jobs within your defined service area can be much more profitable than one two hour job outside your service area.  It can be tempting to take that big job that’s 30 miles away, but consider the fact that the demand for services is extremely volatile.  Choosing to chase a job off the beaten path to keep your guys busy is a great way to end up with nobody around once the phones start ringing off the hook.  Evaluate what you will be giving up in order to achieve a specific task, and whether it makes since to do one thing versus the potential gains from another.  All this being said, it’s worth noting that a bird in the hand is worth two in the bush.  There is a very complex methodology to the balance between keeping technicians busy, but leaving just enough room for incoming business.  The companies that last are the ones that have learned to keep their technicians busy all day, while not having to turn down their bread-and-butter customers.

 

Garage Door Repair Customer Service

Be Considerate to Your Customer

Many start-up companies have a hard time turning away customers that aren’t within their customer base.  It has taken almost 40 years for us at Plano Overhead Garage Door to expand to a service area of roughly 500 square miles, and we have 8 full-time service technicians.  Our company has stayed true to it’s roots and referred jobs from outside our service area or expertise to other companies since day 1.  If you cannot provide reliable service to a customer the same day that they request it, then you shouldn’t be greedy.  Same day service is something that has kept us in business, as well as the ability to address warranty issues within a few hours of initial calls- regardless of how busy our phones may be.  If you don’t leave room to schedule repairs of broken garage door springs, your customers will likely be trapped in their garage and be forced to call other companies.  Certain garage door repair jobs just cannot wait.  Be flattered and grateful that these customers chose your company, but remember to do what’s right for the customer- not just yourself.  You can either equip yourself to be available at all times with proper staffing, preparation, scheduling, efficiency, and so on; or choose to allow your competitors to capture a portion of your potential revenue.

 

Garage Door Repair Costs

Evaluate Your Costs

How much are you willing to spend to acquire certain customers?  How much excess cost would be associated with expanding your average job by 5 miles?  Is it worth the cost of gas, materials, human capital, wages, time, and effort?  Does it make sense to go after those customers that are outside your target service area?  What type of jobs and associated costs are involved with different types of customers, or different cities?

 

Garage Door Repair Competitor

Consider Your Competitors

How competitive is the region in which your customers are coming from?  If you grow in a particular area, are you likely to get snuffed out by a larger competitor?  Is there any advantage to supplying your competitor with customers that you can refer to them in order to concentrate your own efforts?

 

Garage Door Repair Service Area

Draw it Out

Put it on paper.  Draw a line.  If you don’t have a defined service area, it can become tricky when it comes to communication within your company.  There is nothing worse that promising a customer your services, only to tell them down the road that you cannot take care of what they have asked from you.

From our experience….draw the line in pencil.  Business is an ecosystem, always evolving.

 

Call Plano Overhead Garage Door with any garage door repair needs in the Allen, Frisco, Garland, Plano, Murphy, Richardson, Wylie, Dallas, McKinney, or surrounding North Dallas areas.    972-422-1695

By Nick McGregor

 

Garage Door Repair: Plano, Texas

Written by Nick McGregor. Posted in About Our Different Garage Door Services in Plano, TX, Garage Door Maintenance in Plano, TX, Garage Door Safety in Plano, TX, Posts for Garage Doors & Openers in Plano, TX, Types of Garage Door Repair in Plano, TX

Plano Garage Door Repair

Let’s face it, we’re in the age of Do-It-Yourself.  Well, at least attempting to do it ourselves until we hit the point of no return and have to call an expert (myself included).  And Plano is no exception to this mentality.  Sayings such as “There’s an app for that”, “I’ll Figure it Out”, and “Google It” have become the norm across all generations in the United States. What many Plano residents don’t know is that garage door repair is considered by many contractors as the most dangerous home repair.  We have many contractors, re-modelers, and handymen that actually refer their clients to us because they know how dangerous the largest moving part in your home can be.  Handymen will work on your heating and air conditioning system, plumbing, and electricity; but often won’t touch your garage door springs.  What does that tell you?

Unfortunately, to the naked eye most garage door repairs “Look Easy on YouTube”.  Installing garage door openers purchased at home improvement stores, trying to weld metal to existing garage door structures, replacing broken garage door springs, and trying to adjust the sensitivity settings and travel limits are the most common situations we run in to with our Plano, Texas residents.  Always call a garage door repair company when it comes to working on garage doors, garage door springs, garage door openers, or any electronics in relation to a your garage.  There are hundreds of sites that give great information and instructions on different aspects of garage door repairs.  Lubricating certain parts of your garage door system up to four times per year can be done on your own, but the rest should be done by experienced and professionally trained garage door service technicians.

Duct Tape Garage Door, Garage Door Repair Plano TexasYes that is duct tape.  No, it does not work!

From over 37 years of experience we know that proper and routine maintenance of your garage door and garage door opener can double, or even triple, their life expectancy.  Below you will find a list of the basic components of our standard service for Plano residents.

At Every Garage Door Repair in Plano Texas, We:

  • Perform a Comprehensive Safety Inspection
  • Adjust and Inspect all Moving Parts
  • Lubricate all Working Parts with Appropriate Lithium Grease, Silicone, and WD-40
  • Balance Garage Door by Adjusting Torsion Spring Tension
  • Adjust and Test the Force Sensitivity Settings
  • Adjust and Test the Up and Down Travel Limits
  • Test and Adjust Infrared Safety Reversing System
  • Fully Inspect all Parts and Components and Document Problems, and Deterioration
  • Give an Overall Honest Opinion of the Condition of the Components
  • Leave a Written Summary and Invoice That Includes Your Warranty Information, Suggested Service, and Results of Our Repair and/or Service

Everything listed above is included in our garage door repairs, and we have never believed in adding on charges for service calls, additional labor, taxes, or extended service.  Please do not wait until something breaks to have your garage door repaired, and never do it yourself unless you absolutely have to.  It’s not that you cannot do it, it’s that you really shouldn’t.  Investing in professional maintenance can save you thousands of dollars over the lifespan of a home.  So if you’re in Plano, and have been thinking about doing any of the things above on your own, do us both a favor and pick up the phone.  We’d love the chance to earn your business and show you our expertise!

By Nick McGregor

plano door logo Plano Overhead Garage Door
1100 N. Central Expy Suite #A
Plano, Texas 75074

Service Areas
Sitemap E-Mail - info@planooverhead.com

972-422-1695

Hours of Operation

Come See Us
M-F: 8:00 - 5:30
Sat: 9:00 - 1:00
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Testimonials

  • September 23, 2016:

    "We've used Plano Overhead many times since the late 1990's and have been pleased every time!"


    -Sally R.    Plano, TX
  • September 7, 1987:

    "Prompt, courteous, and took care of the job in a very professional manner.  The enthusiasm to do the job right was refreshing to say the least."

    -Jared F.    Richardson, TX
  • January 2, 2017:

    "The customer service of this company is great.  They go the extra mile to make things right.  Use this company.  They fix your problems correctly and have quick service too."

    -Richard S.    Dallas, TX
  • March 14, 1995:

    "Plano Overhead quickly diagnosed my problem, made the necessary repairs, and adjusted the door for proper operation.  All I can say is, again, thanks for the excellent service and very professional service personnel.  The cost was very reasonable as well!"

    -Lynn P.   McKinney, TX
  • December 4, 2006:

    "Great service! I couldn't be happier!  I'm just amazed that in today's hurry up, make a quick dollar and get out world, this kind of expert service and friendly attitude still exists.  I don't mind paying for this kind of service and attitude.  I'll never call anyone other than Plano Overhead!"

    -Steve S.   Wylie, TX
  • January 27, 2017:

    "My garage door spring broke this morning.  I had used Plano Overhead before and was really impressed with their customer service and the professionalism of their technicians.  They stand behind their work and their products.  I have always recommended them to people I know and will continue to do so!"

    -Mark Z.   Allen, TX
  • January 14, 2004:

    "Thank you for your timely and professional service and your reasonable prices!"

    -Emmett W.   Garland, TX
  • December 6, 1993:

    "As a small business owner myself, I would like to commend your company for taking the extra step many business fail to take these days. Please feel free to add me to your list of references."

    Johnathan T.    Plano, TX
  • March 12, 2011:

    "Great service, great price, great company."

    -Chris H.    Plano, TX
  • August 13, 2006:

    "I cannot believe I got a Thank You Note from you guys!  Your promptness, courtesy, sympathy, and efficiency all made my situation a little easier."

    Richard W.   Murphy, TX
  • June 27, 2013:

    "The entire process was fantastic.  I walked into their showroom, and a representative was more than ready to help!"

    -Tony B.    Plano, TX
  • February 23, 2017:

    "Technician arrived on time on very short notice.  He worked efficiently and completed work in about one hour.  He even took time to answer questions and go over the work!"

    -Viadhe T.    Carrolton, TX
  • May 7, 2014:

    "Everyone from the technicians to the receptionists are always so pleasant to deal with.  You will not be disappointed with this company!"

    -Betsy Y.    Allen, TX
  • May 30, 2015:

    "Service was great, very professional and helpful!"

    -Steve J.    Frisco, TX
  • August 8, 1997:

    "I appreciate the fast service.  It's great to find a company I can rely on.  I'll recommend you every chance I get!"

    Stephany R.   Richardson, TX
  • January 5, 2012:

    "It is great to find a local company that you can depend upon.  I will definitely recommend your company to others who may have problems with their garage door."

    -Christina L.     Allen, TX
  • October 31, 2014:

    "About as good an experience as you can get, the installer was professional about his business, showed up on time, and completed the job in the time estimated."

    -Mark M.     Frisco, TX
  • August 19, 2014:

    "Plano Overhead Garage Door runs their business the way consumers wish all businesses were run.  They are simply a premier service provider."

    -Arlene M.    Plano, TX
  • January 6, 2017:

    "Scheduling was very responsive both via email and over the phone.  They were very professional and timely during the install, and even programmed my vehicles to the garage door opener before leaving.  I will continue to hire Plano Overhead Door in result of my experience today and will highly recommend them to my neighbors!"

    -Jon M.    Plano, TX
  • June 17, 2014:

    "Punctual, knowledgeable, and fast."

    -Dawn H.    Richardson, TX
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