Posts Tagged ‘Garage Door Repair Allen Tx’

Garage Door Repair: Finding a Dependable, Ethical, & Affordable Company

Written by Nick McGregor. Posted in About Our Different Garage Door Services in Plano, TX, Garage Door Maintenance in Plano, TX, Types of Garage Door Repair in Plano, TX

Good Better Best Garage Door Repair

Let’s face it.  Finding a garage door repair company is like trying to buy a house.  It’s time consuming, overwhelming, and you’re most likely up against a deadline.  The garage door has evolved into the front door of entry for the majority of Americans.  This is great, however, people are beginning to realize more and more that they need to maintenance their garage doors to prevent being “locked out” or “trapped in”.  The garage door is the largest working mechanism in every home, however it is usually near the bottom of most “Honey-Do” and routine home maintenance priorities.  Garage door and opener issues seem to always happen when we’re trying to get to the airport, late for a meeting, it’s raining outside, and so on.  Who has the time to evaluate a company when they can’t get in or out of their garage?  The truth is, that many of us are inclined to go with the first choice we see, or the company that looks reputable.  This can be beneficial, however, there are many factors and questions that you can ask to assure that you’re getting a good garage door repair company.

Advertising Choices for Garage Door Repair

The landscape of advertising has changed more drastically in the past 10 years than in the history of capitalism.  There are thousands of search engines, review sites, and social media sites; not to mention ALL of the old forms of advertising still exist.  So how do you choose between Electronic, Paper, Radio, TV, and other forms of marketing?  Find what works for you.  A reputable company will have established enough of a presence on most mediums of advertising, and you’ll likely be able to find them.  Google, Yahoo, Bing, Angie’s List, Better Business Bureau, and Yelp are among the largest and often most well-rounded places to find a company.  Let’s look at some of the more obvious or external factors that can help you find the right company.

If a company has  a gimmicky word in their name- there’s likely a reason, and it’s probably not a good one.  Terms like “A1”,  “Affordable”, “Action”, “Dependable”, “Reliable”, and “Best” can be marketing ploys to grab your attention.  Be weary of any garage door repair companies that operate under vague names as well, such as “Garage Door Services” or “Repair Garage Doors”.  Make sure that the company you decide on hasn’t changed names, and has a long history of business.  Bankruptcy and name changing is higher now than ever, since the internet has made it easier for ‘Hermit Crab’ garage door repair companies to switch ‘Shells’ once they get a bad reputation or are unsuccessful.  More than one number or address for the same company can be a bad sign, and s actually frowned upon by search engines.

Whether it’s in the Dallas/Fort Worth Metroplex, or in suburbs like Plano, Frisco, Allen, Garland, McKinney, or Richardson, Texas; the following questions can help you choose a quality, dependable, affordable, and ethical garage door repair company. In our economic times price can often be our primary concern, but remember that you’re getting a service- not just a product.  If a garage door repair company is hesitant to answer the following questions, or gives you a result you weren’t hoping for- keep searching.  There really are affordable, reliable, and ethical companies that would love to earn your business.  

Garage Door Repair Checklist

Here’s what you should consider asking:

  • Who does your neighbor, friends, family recommend?  Collaborating can save you a lot of effort!
  • How long have they been in business?
  • What are their reviews like online?
  • Do they give free written estimates in person?
  • Do they use subcontractors, or trained professionals?
  • How do they schedule appointments?  Are they dependable, or are they half-day time-frames?
  • How quickly can they respond to you?
  • Do they display or provide customer testimonials?
  • Are they locally owned and operated, or corporately structured?
  • Are they insured?
  • What percentage of their jobs are completed while on site, versus chasing or ordering parts?
  • What is their warranty on labor?
  • What forms of payment do they accept?
  • Do they sound professional on the phone?
  • Do their technicians have credit card machines?
  • Do they have a storefront or permanent location, or are they a “tailgate operation”?
  • What is their service area?
  • What are their warranties on products?
  • How responsive are they?

The truth is that these questions can be useful towards any service company.  You wouldn’t buy a car without researching it online and test driving it would you?  Hopefully not.  Knowing what to ask can help you choose based on what the company DOES, rather than what the company SAYS or APPEARS.

To learn more about how to find the right garage door repair company for your needs, use these sites to get helpful hints, to ask questions, or to have routine updates on garage door repair topics:


By Nick McGregor

plano door logo Plano Overhead Garage Door
1100 N. Central Expy Suite #A
Plano, Texas 75074

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  • September 23, 2016:

    "We've used Plano Overhead many times since the late 1990's and have been pleased every time!"

    -Sally R.    Plano, TX
  • September 7, 1987:

    "Prompt, courteous, and took care of the job in a very professional manner.  The enthusiasm to do the job right was refreshing to say the least."

    -Jared F.    Richardson, TX
  • January 2, 2017:

    "The customer service of this company is great.  They go the extra mile to make things right.  Use this company.  They fix your problems correctly and have quick service too."

    -Richard S.    Dallas, TX
  • March 14, 1995:

    "Plano Overhead quickly diagnosed my problem, made the necessary repairs, and adjusted the door for proper operation.  All I can say is, again, thanks for the excellent service and very professional service personnel.  The cost was very reasonable as well!"

    -Lynn P.   McKinney, TX
  • December 4, 2006:

    "Great service! I couldn't be happier!  I'm just amazed that in today's hurry up, make a quick dollar and get out world, this kind of expert service and friendly attitude still exists.  I don't mind paying for this kind of service and attitude.  I'll never call anyone other than Plano Overhead!"

    -Steve S.   Wylie, TX
  • January 27, 2017:

    "My garage door spring broke this morning.  I had used Plano Overhead before and was really impressed with their customer service and the professionalism of their technicians.  They stand behind their work and their products.  I have always recommended them to people I know and will continue to do so!"

    -Mark Z.   Allen, TX
  • January 14, 2004:

    "Thank you for your timely and professional service and your reasonable prices!"

    -Emmett W.   Garland, TX
  • December 6, 1993:

    "As a small business owner myself, I would like to commend your company for taking the extra step many business fail to take these days. Please feel free to add me to your list of references."

    Johnathan T.    Plano, TX
  • March 12, 2011:

    "Great service, great price, great company."

    -Chris H.    Plano, TX
  • August 13, 2006:

    "I cannot believe I got a Thank You Note from you guys!  Your promptness, courtesy, sympathy, and efficiency all made my situation a little easier."

    Richard W.   Murphy, TX
  • June 27, 2013:

    "The entire process was fantastic.  I walked into their showroom, and a representative was more than ready to help!"

    -Tony B.    Plano, TX
  • February 23, 2017:

    "Technician arrived on time on very short notice.  He worked efficiently and completed work in about one hour.  He even took time to answer questions and go over the work!"

    -Viadhe T.    Carrolton, TX
  • May 7, 2014:

    "Everyone from the technicians to the receptionists are always so pleasant to deal with.  You will not be disappointed with this company!"

    -Betsy Y.    Allen, TX
  • May 30, 2015:

    "Service was great, very professional and helpful!"

    -Steve J.    Frisco, TX
  • August 8, 1997:

    "I appreciate the fast service.  It's great to find a company I can rely on.  I'll recommend you every chance I get!"

    Stephany R.   Richardson, TX
  • January 5, 2012:

    "It is great to find a local company that you can depend upon.  I will definitely recommend your company to others who may have problems with their garage door."

    -Christina L.     Allen, TX
  • October 31, 2014:

    "About as good an experience as you can get, the installer was professional about his business, showed up on time, and completed the job in the time estimated."

    -Mark M.     Frisco, TX
  • August 19, 2014:

    "Plano Overhead Garage Door runs their business the way consumers wish all businesses were run.  They are simply a premier service provider."

    -Arlene M.    Plano, TX
  • January 6, 2017:

    "Scheduling was very responsive both via email and over the phone.  They were very professional and timely during the install, and even programmed my vehicles to the garage door opener before leaving.  I will continue to hire Plano Overhead Door in result of my experience today and will highly recommend them to my neighbors!"

    -Jon M.    Plano, TX
  • June 17, 2014:

    "Punctual, knowledgeable, and fast."

    -Dawn H.    Richardson, TX
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