Posts Tagged ‘Garage Door Remote Problem’

Garage Door Reversing, Won’t Close in Allen

Written by Nick McGregor. Posted in Garage Door Reversing, Garage Door Won't Close

garage door won't close, reversing

Why won’t my garage door close unless I hold down the wall button?

Probably the most common phone call we acquire is “My garage door keeps reversing and I can’t get it to close” or “My remotes won’t close the door and I have to hold the wall button until the door is all the way down for it to stay closed.” Usually this is a sure sign that there is an issue with the garage door’s photo eye system.

If one of the infrared safety sensors (or ISB’s) has been knocked out of alignment, this will also cause the door to reverse. Each safety sensor (or photo eye) has a light on it. The light on one eye will be green and the light on the other will be either red or yellow. If the photo eyes are properly aligned, these lights will shine steadily at all times. If one light is blinking or off, try to move the sensor a little or even jiggle the wire to make so the light comes on solid.

Reversing Garage Door in Allen

So, when we received a call about this gentleman’s garage door reversing in Allen, Texas, we had instructed him through a few simple steps to avoid the cost of a possible service call. We stated first to make sure the photo eyes are clear of anything that may interfere with the safety beam. Sometimes, there could be a box or a garbage can sitting too close to the eyes. Other times, it may be a leaf hanging from the bottom of your garage door panel. Next, look at the photo eyes themselves, if there are cobwebs or if there is dust on the lenses, the eyes will sense this and cause the door reverse. You can clean them off by using your finger or a dry rag.

After taking the instructions given, his response was “Thank you for the information. I appreciate all the great tools that you as a company give us. I am a proud and happy customer. Thank you for taking the time to keep us informed of things like this so that we can save a little bit of money here and there. I am a customer for life!”

If you have any questions about what you can do regarding your reversing garage door, feel free to give us a call.  972-422-1695.


By Nick McGregor, General Manager of Plano Overhead Garage Door

Is Your Remote Problem Actually A Circuit Board Problem?

Written by Nick McGregor. Posted in Garage Door Openers in Plano, TX, Misc. Garage Door Information in Plano, TX

Upset Steam Coming Out

A customer in McKinney recently came into our showroom in Plano to replace batteries and remotes that just seem to never work- no matter what he tried. So we decided to have a technician go out and look at the customer’s opener. Upon arrival, the technician was trouble-shooting the customers remotes and realized it was a bigger problem than just the remotes.


Once the technician had the situation assessed he told the customer that it wasn’t the remotes at all, in fact it was the opener itself. The circuit board had gone out on the customer’s opener which is why his remotes seem to never work. The technician proceeded to tell the customer that he should consider the benefits of a new garage door opener unit instead of just replacing the circuit board. He explained that it may be a little more money on the front end, but for the warranty and features that we offer with our new opener unit it would be well worth it in the long run.

So the customer decided to go with the Liftmaster 8550 ¾ HP beltdrive opener. It comes with a lifetime warranty on the belt and motor and a 5 year warranty on all other parts. Not to mention a 1 year warranty on the labor. The customer was very satisfied with technician and what he had done. So next time that there is a consistent problem with your remotes, either stop by our showroom to have them tested, or feel free to have one of our technicians come out and make sure it’s not a bigger problem!  You can call us at 972-422-1695.


By Nick McGregor, General Manager of Plano Overhead Garage Door

plano door logo Plano Overhead Garage Door
1100 N. Central Expy Suite #A
Plano, Texas 75074

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  • September 23, 2016:

    "We've used Plano Overhead many times since the late 1990's and have been pleased every time!"

    -Sally R.    Plano, TX
  • September 7, 1987:

    "Prompt, courteous, and took care of the job in a very professional manner.  The enthusiasm to do the job right was refreshing to say the least."

    -Jared F.    Richardson, TX
  • January 2, 2017:

    "The customer service of this company is great.  They go the extra mile to make things right.  Use this company.  They fix your problems correctly and have quick service too."

    -Richard S.    Dallas, TX
  • March 14, 1995:

    "Plano Overhead quickly diagnosed my problem, made the necessary repairs, and adjusted the door for proper operation.  All I can say is, again, thanks for the excellent service and very professional service personnel.  The cost was very reasonable as well!"

    -Lynn P.   McKinney, TX
  • December 4, 2006:

    "Great service! I couldn't be happier!  I'm just amazed that in today's hurry up, make a quick dollar and get out world, this kind of expert service and friendly attitude still exists.  I don't mind paying for this kind of service and attitude.  I'll never call anyone other than Plano Overhead!"

    -Steve S.   Wylie, TX
  • January 27, 2017:

    "My garage door spring broke this morning.  I had used Plano Overhead before and was really impressed with their customer service and the professionalism of their technicians.  They stand behind their work and their products.  I have always recommended them to people I know and will continue to do so!"

    -Mark Z.   Allen, TX
  • January 14, 2004:

    "Thank you for your timely and professional service and your reasonable prices!"

    -Emmett W.   Garland, TX
  • December 6, 1993:

    "As a small business owner myself, I would like to commend your company for taking the extra step many business fail to take these days. Please feel free to add me to your list of references."

    Johnathan T.    Plano, TX
  • March 12, 2011:

    "Great service, great price, great company."

    -Chris H.    Plano, TX
  • August 13, 2006:

    "I cannot believe I got a Thank You Note from you guys!  Your promptness, courtesy, sympathy, and efficiency all made my situation a little easier."

    Richard W.   Murphy, TX
  • June 27, 2013:

    "The entire process was fantastic.  I walked into their showroom, and a representative was more than ready to help!"

    -Tony B.    Plano, TX
  • February 23, 2017:

    "Technician arrived on time on very short notice.  He worked efficiently and completed work in about one hour.  He even took time to answer questions and go over the work!"

    -Viadhe T.    Carrolton, TX
  • May 7, 2014:

    "Everyone from the technicians to the receptionists are always so pleasant to deal with.  You will not be disappointed with this company!"

    -Betsy Y.    Allen, TX
  • May 30, 2015:

    "Service was great, very professional and helpful!"

    -Steve J.    Frisco, TX
  • August 8, 1997:

    "I appreciate the fast service.  It's great to find a company I can rely on.  I'll recommend you every chance I get!"

    Stephany R.   Richardson, TX
  • January 5, 2012:

    "It is great to find a local company that you can depend upon.  I will definitely recommend your company to others who may have problems with their garage door."

    -Christina L.     Allen, TX
  • October 31, 2014:

    "About as good an experience as you can get, the installer was professional about his business, showed up on time, and completed the job in the time estimated."

    -Mark M.     Frisco, TX
  • August 19, 2014:

    "Plano Overhead Garage Door runs their business the way consumers wish all businesses were run.  They are simply a premier service provider."

    -Arlene M.    Plano, TX
  • January 6, 2017:

    "Scheduling was very responsive both via email and over the phone.  They were very professional and timely during the install, and even programmed my vehicles to the garage door opener before leaving.  I will continue to hire Plano Overhead Door in result of my experience today and will highly recommend them to my neighbors!"

    -Jon M.    Plano, TX
  • June 17, 2014:

    "Punctual, knowledgeable, and fast."

    -Dawn H.    Richardson, TX
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