Customer Calls from North Dallas with a Reversing Garage Door Opener
A customer in Dallas called us because their garage door would not close unless they held down the wall console button. So we sent out a technician to the customer’s house. When the technician arrived he checked her opener and he then realized it was her ISB sensors located at the bottom of her garage door opening. Sometimes if there is even the littlest blade of grass in the way of those sensors it will cause the door to not shut. The technician made sure the sensors were free of debris and made sure the customer also knew that they need to be in line as well. He showed her how to loosen the wing nuts and adjust them until both lights are light up solid as well.
After the technician was through the customer had no problem shutting their garage door. She was thrilled that she didn’t have to hit the button 20 times every time she tried to leave the house!