An example: Broken Spring in Allen, TX
A customer called Plano Overhead Garage Door in a panic because their car was stuck in their garage and they didn’t know what to do. Through process of elimination we were able to determine that the customer’s torsion spring was broken. When the torsion springs break you are unable to open your garage door.
The technician went to the customer’s home in Allen and explained to them that over time, with wear and tear, torsion springs will eventually break. The technician continued to explain that we offer a lifetime warranty on our springs, so that way next time when the customer’s springs break she won’t have to pay for the part. Our technician was able to complete this task in under an hour and the customer was able to use their door again after we were done.
Fixing a broken spring is extremely dangerous, but as long as it is done by a professional; it is a painless process.