Why won’t my garage door close unless I hold down the wall button?
Probably the most common phone call we acquire is “My garage door keeps reversing and I can’t get it to close” or “My remotes won’t close the door and I have to hold the wall button until the door is all the way down for it to stay closed.” Usually this is a sure sign that there is an issue with the garage door’s photo eye system.
If one of the infrared safety sensors (or ISB’s) has been knocked out of alignment, this will also cause the door to reverse. Each safety sensor (or photo eye) has a light on it. The light on one eye will be green and the light on the other will be either red or yellow. If the photo eyes are properly aligned, these lights will shine steadily at all times. If one light is blinking or off, try to move the sensor a little or even jiggle the wire to make so the light comes on solid.
Reversing Garage Door in Allen
So, when we received a call about this gentleman’s garage door reversing in Allen, Texas, we had instructed him through a few simple steps to avoid the cost of a possible service call. We stated first to make sure the photo eyes are clear of anything that may interfere with the safety beam. Sometimes, there could be a box or a garbage can sitting too close to the eyes. Other times, it may be a leaf hanging from the bottom of your garage door panel. Next, look at the photo eyes themselves, if there are cobwebs or if there is dust on the lenses, the eyes will sense this and cause the door reverse. You can clean them off by using your finger or a dry rag.
After taking the instructions given, his response was “Thank you for the information. I appreciate all the great tools that you as a company give us. I am a proud and happy customer. Thank you for taking the time to keep us informed of things like this so that we can save a little bit of money here and there. I am a customer for life!”
If you have any questions about what you can do regarding your reversing garage door, feel free to give us a call. 972-422-1695.