Helping Garland Customer Who Ran into Her Garage Door

Written by Nick McGregor. Posted in Customer Reviews in Plano, TX, Plano, TX, Insulated Garage Door, Ran Into Garage Door

car ran into garage door

We had a customer last Wednesday from Garland that called us that was very upset. Shehad told us about some problems she was having by accidentally backing into her closed garage door and how she needed emergency service out to her residence immediately. As we assured her we would we able to send a highly qualified technician out to her home in no time, she continued to tell us how damaged her door actually was and how we would need more than just one technician out for service.  We explained that our technicians are trained and experienced for any job that may come their way, and that we would send our senior tech out to give her a free estimate.

As it turns out, our senior technician was able to get her car out of the garage, and give her all of the information she needed about potentially replacing her garage door.  After the job was finished she decided to call our office in Plano in regards to our tech, to let us know how prompt and satisfied she was. She valued all the different options of garage doors she could choose from, without a high-pressure sale from our technician.  She explored all her options, including panels configurations, widows, and hardware preferences.  After selecting what best fit her wishes, she scheduled her special order garage door with us.  We look forward to taking care of her needs!

If you accidentally run into your garage door, give us a call, we can help!

See new garage door options here.


By Nick McGregor, General Manager of Plano Overhead Garage Door

Door Making Popping Noise in Richardson, Texas

Written by Nick McGregor. Posted in Customer Reviews in Plano, TX, Garage Door Maintenance in Plano, TX, Information on Garage Door Rollers in Plano, TX

Broken Roller

A customer in Richardson was very concerned about the loud popping noise that her garage door was making. We sent out one of our technicians to see what was wrong, and it turned out to be the rollers on the customer’s garage door.  Out technician was able to distinguish that the ball-bearings on multiple rollers had worn down over time, and needed to be replaced.  As they wear down, the spherical ball-bearings inside the roller sleeve develop edges.  These edges cause the ball to skip when rotating, causing vibration.  The vibration worsens over time, gradually wearing out multiple ball-bearings and eventually causing damage to other components of the garage door and garage door opener.  Defective rollers eventually begin to slide through the tracks, rather than rolling- causing the wheel to snap off of the roller shaft completely.


Fixing the Richardson Customer’s Problem

Nylon Roller

Rather than just replacing the broken rollers, we offered to replace all of them at a discounted rate to keep their garage door in top shape and prevent having to pay another service call down the road.  Our technician explained to the customer that she should consider nylon coated steel rollers because they last a lot longer and make the door go up and down smoother.  These rollers are 11 ball-bearing steel with a nylon coating- durability with smooth and quiet operation.  So just remember that if you have a loud popping noise on your garage door call us so that our technician can come out and give you a free estimate!


By Nick McGregor, General Manager of Plano Overhead Garage Door

Helping Customers With Broken Garage Door Springs in Allen, TX

Written by Nick McGregor. Posted in Customer Reviews in Plano, TX, Get Your Torsion Springs in Plano, TX, Learn More About Garage Door Springs in Plano, TX, Plano, TX, Insulated Garage Door, Types of Garage Door Repair in Plano, TX

An example: Broken Spring in Allen, TX

Spring Replacement Nick

A customer called Plano Overhead Garage Door in a panic because their car was stuck in their garage and they didn’t know what to do. Through process of elimination we were able to determine that the customer’s torsion spring was broken. When the torsion springs break you are unable to open your garage door.

The technician went to the customer’s home in Allen and explained to them that over time, with wear and tear, torsion springs will eventually break. The technician continued to explain that we offer a lifetime warranty on our springs, so that way next time when the customer’s springs break she won’t have to pay for the part. Our technician was able to complete this task in under an hour and the customer was able to use their door again after we were done.

Fixing a broken spring is extremely dangerous, but as long as it is done by a professional; it is a painless process.


By Nick McGregor, General Manager of Plano Overhead Garage Door

More Than Just a Name: Social Reviews and Customer Feedback

Written by Nick McGregor. Posted in Customer Reviews in Plano, TX, Garage Door Marketing, Garage Door Social Interaction

An Evolving Garage Door Company

Hand Written Customer Feedback - Garage Doors

When our garage door repair company was first started, we would get hand-written letters such as the one above.  People took the time to mail a hand-written letter to express their appreciation for services done at their home.  It was almost assumed that if you were in the phone book- you were probably legitimate.  Was that always true….not always.  Have things changed?  I’d say so.

Make it a goal to bring your social impact to the customer.  By using advertising, awareness, and networking; your target audience will be more likely to interact with your message.  What good is a review or feedback if it goes un-noticed or isn’t shared in more than one place?  Most sites allow you to claim your listing, or create an account in which you reply to your customers’ feedback to let them know that you appreciate it.  You wouldn’t just take a message from a satisfied customer over the phone would you?  Of course not!  So why leave their feedback unanswered?  Some of the biggest changes in companies, and some of the greatest changes come from criticism or customer feedback.  


Small Business Reviews and Social Media

Garage Door Reviews

Google+, Yelp!, Facebook, Foursquare, Angie’s List, LinkedIn, Twitter, and numerous other review and social sites have grown in popularity as technology advances.  And when it comes to businesses in today’s technologically savvy society, using social media and review sites can be very advantageous.  Most sites are either already, or are in the process of, displaying a ratings system next to business listings as a supplement to help consumers choose the company that’s in their best interest.  The great news is that it is easier than ever to interact with your customers after providing services much like ours in the garage door, garage door opener, and garage door repair industries.

If you’re open and responsive to suggestions and changes, and are willing to see things from the customer’s perspective, chances are…you’re an entrepreneur in the making.  There is nothing better than reading a review about your services that you know your entire service area can read when they search for you!  It’s not just about paying the most money to get that great spot in the phone book anymore.  Fortunately, you can’t just buy the top spots anymore, and the ethics and character of business practices is showing itself more now than ever!  Integrity, honesty, ethics, and transparency are become essential to running a small business in today’s world.

Garage Door Repair:  Our Social Media Objective

It’s more than just a name these days, and social media and review sites are setting the record straight.  Social networking and customer feedback are the backbone of today’s service industry.  For a garage door repair company like ourselves, it is the lifeblood of who we are as a company.  Our name may be “Plano Overhead Garage Door”, but our identity is “Top Quality Service”.

By Nick McGregor

plano door logo Plano Overhead Garage Door
1100 N. Central Expy Suite #A
Plano, Texas 75074

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Hours of Operation

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M-F: 8:00 - 5:30
Sat: 9:00 - 1:00
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  • September 23, 2016:

    "We've used Plano Overhead many times since the late 1990's and have been pleased every time!"

    -Sally R.    Plano, TX
  • September 7, 1987:

    "Prompt, courteous, and took care of the job in a very professional manner.  The enthusiasm to do the job right was refreshing to say the least."

    -Jared F.    Richardson, TX
  • January 2, 2017:

    "The customer service of this company is great.  They go the extra mile to make things right.  Use this company.  They fix your problems correctly and have quick service too."

    -Richard S.    Dallas, TX
  • March 14, 1995:

    "Plano Overhead quickly diagnosed my problem, made the necessary repairs, and adjusted the door for proper operation.  All I can say is, again, thanks for the excellent service and very professional service personnel.  The cost was very reasonable as well!"

    -Lynn P.   McKinney, TX
  • December 4, 2006:

    "Great service! I couldn't be happier!  I'm just amazed that in today's hurry up, make a quick dollar and get out world, this kind of expert service and friendly attitude still exists.  I don't mind paying for this kind of service and attitude.  I'll never call anyone other than Plano Overhead!"

    -Steve S.   Wylie, TX
  • January 27, 2017:

    "My garage door spring broke this morning.  I had used Plano Overhead before and was really impressed with their customer service and the professionalism of their technicians.  They stand behind their work and their products.  I have always recommended them to people I know and will continue to do so!"

    -Mark Z.   Allen, TX
  • January 14, 2004:

    "Thank you for your timely and professional service and your reasonable prices!"

    -Emmett W.   Garland, TX
  • December 6, 1993:

    "As a small business owner myself, I would like to commend your company for taking the extra step many business fail to take these days. Please feel free to add me to your list of references."

    Johnathan T.    Plano, TX
  • March 12, 2011:

    "Great service, great price, great company."

    -Chris H.    Plano, TX
  • August 13, 2006:

    "I cannot believe I got a Thank You Note from you guys!  Your promptness, courtesy, sympathy, and efficiency all made my situation a little easier."

    Richard W.   Murphy, TX
  • June 27, 2013:

    "The entire process was fantastic.  I walked into their showroom, and a representative was more than ready to help!"

    -Tony B.    Plano, TX
  • February 23, 2017:

    "Technician arrived on time on very short notice.  He worked efficiently and completed work in about one hour.  He even took time to answer questions and go over the work!"

    -Viadhe T.    Carrolton, TX
  • May 7, 2014:

    "Everyone from the technicians to the receptionists are always so pleasant to deal with.  You will not be disappointed with this company!"

    -Betsy Y.    Allen, TX
  • May 30, 2015:

    "Service was great, very professional and helpful!"

    -Steve J.    Frisco, TX
  • August 8, 1997:

    "I appreciate the fast service.  It's great to find a company I can rely on.  I'll recommend you every chance I get!"

    Stephany R.   Richardson, TX
  • January 5, 2012:

    "It is great to find a local company that you can depend upon.  I will definitely recommend your company to others who may have problems with their garage door."

    -Christina L.     Allen, TX
  • October 31, 2014:

    "About as good an experience as you can get, the installer was professional about his business, showed up on time, and completed the job in the time estimated."

    -Mark M.     Frisco, TX
  • August 19, 2014:

    "Plano Overhead Garage Door runs their business the way consumers wish all businesses were run.  They are simply a premier service provider."

    -Arlene M.    Plano, TX
  • January 6, 2017:

    "Scheduling was very responsive both via email and over the phone.  They were very professional and timely during the install, and even programmed my vehicles to the garage door opener before leaving.  I will continue to hire Plano Overhead Door in result of my experience today and will highly recommend them to my neighbors!"

    -Jon M.    Plano, TX
  • June 17, 2014:

    "Punctual, knowledgeable, and fast."

    -Dawn H.    Richardson, TX
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